Terms and Conditions
1. Introduction
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1.1. The terms on which we grant you access to our website and the provision of any services to you through our website and/or our affiliated social media channels are outlined in these terms and conditions (“Terms”), along with our privacy notice and disclaimer, which are all available at www.hypnoticrenn.com (the “Website”). You agree to abide by them when you access, use, or browse our website or make a purchase of any of our services. You shouldn’t visit our website or use our services if you do not intend to be bound by them.
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1.2. You could be requested to accept additional terms and conditions that are special to that product or service if you purchase a specific transformation program or other bespoke service. Any other terms that have been agreed upon separately will take precedence over these Terms in the event of a disagreement or controversy.
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2. Accessing our Website
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2.1. Free access to our website is offered on a “as available” basis, and we won’t be responsible if you can’t use it or access it for any reason.
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3. The Services
3.1. Through online and self-study courses, workshops, coaching and mentoring sessions, and programs (“the Services”), we offer personal development and assistance. Our website and social media pages have further information about our services.
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4. What you consent to by purchasing our services
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4.1. You declare that you are more than 18 years old, that you are able to enter into a binding contract, and that all of the information you supply to us is true and accurate when you purchase any of our Services.
4.2. You agree not to distribute, disclose, assign, sell, or lease any part of the Services or your access to them.
4.3. You have the option to review and decide on matters relating to your home and personal life, work and career, finances, way of life, education and development, or health and wellness while using the Services. You acknowledge that any such evaluations, subsequent decisions, implementation, and action are solely your responsibility, and that we are not responsible for any failure on your part to take decisions, carry out plans or strategies, or for any outcomes, whether direct or indirect, resulting from your use of the Services.
4.4. You understand that the Services are not intended to replace counseling or other therapeutic services, but rather to offer you information, materials, and assistance to help you improve yourself or, where appropriate, your business. You agree to seek advice from a qualified medical practitioner and notify us if appropriate and relevant if you are currently receiving medical or other professional help for your mental health or if you have any doubts about your mental capacity to use the Services.
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5. If you buy a one-to-one session:
5.1 As specified in the terms, this service will include a private one-on-one session. You will be agreed on the date and time of your session, and it is your responsibility to show up at the appointed time and participate fully, honestly, and openly.
5.2 You are in charge of making sure you have all essential resources set up so that you can access the Service. The session will be conducted remotely using Google Meet or another online meeting tool.
5.3 It is your responsibility to notify us via info@hypnoticrenn.com if you are unable to make it to your planned session. Up to 48 hours prior to the scheduled session start time, you may postpone or cancel your session. You may lose the privilege to that session and be subject to a fee in the amount of full session price if you don’t cancel your session within the above mentioned time. Unless we both agree differently, any cancelled Sessions must be conducted within 14 days of the original date, subject to our availability.
5.4 Please be considerate of our time as we are considerate of yours. As a result, we retain the right to treat you as a no-show and you will lose your access to that Session or be charged fully if we wait for you to join a scheduled Session for more than 15 minutes after the session’s start time.
5.5 If we have to postpone a session, we will use all reasonable efforts to give you as much advance notice as we can and to reschedule the session for a time that works for both of us.
5.6 If you need any additional contact or support outside of the Session and other Services listed on the Website, that contact will be considered additional to the Services already agreed upon, requiring the negotiation of a new agreement with different payment terms.
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6. Access to groups and group sessions
6.1. If the service you purchase includes group calls, meetings, or one-on-one sessions (hereinafter “Sessions”), we will deliver the Sessions through telephone or an online meeting facility, and we will email you to confirm the date and time.
6.2. You are in charge of attending any sessions that are a part of the service you’ve purchased. If you are unable to attend a Session for whatever reason, we regret that no substitute or alternate dates or times will be provided.
7. Your liabilities to others
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7.1. We ask you to pledge to act in a reasonable and responsible manner at all times when accessing any of our public or private groups or channels, Services, including Sessions, and not to act in a way that may offend, distress, or alarm others in order to ensure that everyone using our Website, social media channels and groups, and our Services feels safe and comfortable.
7.2. By using any of our groups, services, or sessions, you consent to the following:
7.2.1. NOT to use your access for any illegal activities;
7.2.2. DO NOT record any section, whether for your own use or another purpose;
7.2.3. NOT to take or publish photos that feature or show anyone else without that person’s express permission;
7.2.4. NOT to upload, post, transmit or otherwise make available content that
a) is by its nature defamatory, libellous, obscene, demeaning, or which offends another person whether intentionally or unintentionally;
b) discloses personal and/or confidential or sensitive information about another person;
c) threatens or harasses or makes another person feel afraid; and/or
d) is considered spam.
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7.3. You will be removed from the group or Session if we determine that you have behaved or are behaving in a way that is disruptive or that offends, distresses, or alarms another person. After such removal and exclusion, we will set up a meeting with you to talk about the situation and decide if you will be permanently removed and/or excluded. We reserve the right to make such a choice.
7.4. You commit to let us know right away if you notice any improper behavior, remarks, or content being used or shown in any of our groups, on our website, or while providing any of our services.
8. Purchase of our services
8.1. Any Service you purchase from us constitutes a contractual offer that we may accept. When we send our welcome email to acknowledge acceptance, we have entered into a binding agreement.
8.2. We will email you to let you know if your order is not accepted and will issue a complete refund.
8.3. When placing your order, you will be asked to confirm that you want to receive immediate access to any digital content
or other content that is available for immediate download or access. You will also be asked to confirm that you understand that you will no longer have the option to cancel this agreement in any way other than as specified in these terms and conditions.
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9. Payment and Fees
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9.1. When you make your purchase, the price for your selected Service is as indicated on the relevant page (“the Fee”).
9.2. Before you are allowed to utilize the Service, we must receive cleared payment, and time is of the importance for making the Fee payment. Unless otherwise required by law, there may be no deductions, setoffs, or other forms of withholding.
9.3. You give us permission to charge your payment method if you want to pay the fee with a credit or debit card. You agree to pay the Fee in full within 7 days of receiving access to the Service if it is rejected or unsuccessful but you still gain access to it.
9.4. If we agree to accept split payment of the Fee, then you agree to:
9.4.1. Create a direct debit or other similar payment method to cover your instalment payments.
9.4.2. Pay the installments as they become due in accordance with the agreed-upon payment schedule.
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9.4.3 You acknowledge and agree that until the Fee is paid in full, you are still obligated to provide the installment payments.
9.5. We hold the right to alter our Fee at any time. Any price adjustments won’t apply to Services where money has already been received and a welcome email has been delivered.
9.6. If you subscribe to the Services on a monthly basis, you will be required to pay until you terminate your membership in accordance with these Terms. You give us permission to make rolling monthly requests for payment of the monthly sum using the payment method you’ve selected.
10. Refund Policy
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10.1. Except in cases when a problem is discovered, there is no refund policy that will apply to your purchase of the Service, including any deposit payment.
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10.2. No chargeback or threatened chargeback claims from the issuer of your debit or credit card will be accepted by us due to our refund policy. You agree to contact us in line with these Terms if you have any complaints about the Service. If you choose to file a chargeback claim without first contacting us, you acknowledge that this will be a violation of these terms and agree to reimburse us for any fees, charges, or penalties levied against us by your debit or credit provider or our merchant service provider as a result of your actions. You will also be responsible for paying our reasonable handling fees, which are calculated at a rate of €100 per hour.
11. Cancellation and Termination
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11.1. You have the right to stop using any Service at any time by notifying us via email at info@hypnoticrenn.com.
11.2. All payments (including any future installments) in relation to the Fee shall become immediately due and payable upon cancellation or termination in accordance with these Terms.
11.3. We retain the right to immediately revoke your access to the Services and our agreement if you:
11.3.1. violate your duties under these Terms materially; or
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11.3.2. refuse to pay any amount owed to us as soon as it becomes due;
11.3.3. become the target of bankruptcy or other comparable financial orders or actions that impact you or, if appropriate, your business;
11.3.4. act or conduct in a way that we logically believe could be adverse to our reputation or our business;
11.3.5. neglect to interact favorably with the services or hinder their delivery; or
11.3.6. disregard any of these Terms or any other instructions we may give, regardless of whether doing so constitutes a serious violation.
11.4. Upon termination for any reason:
11.4.1. All clauses that expressly or implicitly refer to the time following the delivery or termination of the Services shall remain in full force and effect; and
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11.4.2. Unless we have specifically stated otherwise in writing, you will no longer be permitted to access or utilize any private groups, Sessions, or Content; and
11.4.3 You must stop using our Content and/or Confidential Information directly or indirectly, and you must promptly delete or return to us any copies you may have.
12. Complaints or Concerns
12.1. You agree to inform us at info@hypnoticrenn.com if you have any complaints about our website or our services and to wait until we have had a reasonable opportunity to look into and address your complaints before taking any further action. This section covers any additional actions, such as withholding payments or filing a chargeback or equivalent claim.
12.2. Please contact us right away via email at info@hypnoticrenn.com if you encounter a bug or other problem with our service. We will make every effort to fix the issue, but if we are unable to do so, you may be eligible for a full or partial refund.
13. Confidentiality
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13.1. We agree that when you give Confidential Information to us, we will not disclose it without your permission, in order to maintain a safe and secure environment for everyone who accesses our Website, our groups, and our Services.
13.2. You acknowledge that any Confidential Information that we disclose to you or that another user of our Website, groups, or Services discloses is solely and exclusively the property of the person who disclosed it, and that you will not share or use it in any way other than as necessary to use the Services as specified by these Terms and Conditions.
13.3. The term “Confidential Information” as used in these Terms refers to ideas, know-how, business practices (where appropriate), customer/client details, concepts and processes, plans, trade secrets, personal information, and other confidential and/or proprietary information. It doesn’t include any information that was already known to us before you gave it to us, was in the public domain at the time you gave it to us, was developed by us, or was given to us independently by another person without violating these Terms.
13.4. You agree not to copy, disclose, share, or use it in any other way for any commercial purposes without our express consent if we make materials, information, resources, data, and/or other content (collectively, “Content”) available to you as part of your use of our Website or your purchase of our Services.
13.5. Our obligations do not apply in situations where we must reveal information due to ongoing or potential legal action, to obtain legal counsel, to resolve payment disputes with third-party providers, when we have been ordered to do so by a court or other authority with comparable jurisdiction, or when we have reason to believe you are in danger to yourself or others.
14. Intellectual Property
14.1. We take seriously our responsibility to defend our intellectual property rights in regard to our website, content, and services. You will receive a personal, limited, non-exclusive, revocable license to access, view, and use any Content we make available to you as part of any Services you purchase, and only for the purposes specified by the Services and these Terms. All additional uses are strictly forbidden.
14.2. When you pay for our services, you declare your commitment to refraining from the following activities from the purchase date forward:
14.2.1. copy, reproduce, sell, license, share, or otherwise distribute any of our content, whether it be during the time that the services are being provided or at any other time in the future;
14.2.2 violate any of our copyrights, patents, trademarks, trade secrets, or other intellectual property rights or any such rights of another person accessing the Services.
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14.2.3 record any webinars, online or in-person events, films, Sessions, or other Content.
14.3. The website design and layout, text, images, logos and graphics, video, data, code, audio, document files, software, and any other resources and information (collectively, “Materials”) displayed on our website and on or within our social media channels are all property of us, and all copyright, moral ownership, and other intellectual property rights arising from or relating to those Materials (and any and all derivatives of it) are owned exclusively by us or licensed to us and is protected by intellectual property laws applicable to the Federal Republic of Germany. When you access or use our Website, you agree not to duplicate, reproduce, edit, repost, share, publish, distribute, rent, sell, store, or help another person do any of those things without our express written consent.
14.4. If any Content contains intellectual property that is the property of a third party, your use of such content is subject to the restrictions of that third party, and you are responsible for obtaining that third party’s permission to do so. Nothing in this Agreement should be interpreted as an implied or express license to use any of that party’s intellectual property, and we won’t be held responsible for your use or attempted use of any Content that incorporates third-party materials.
14.5. Damages, loss, or irreparable harm may result from your breach of these commitments, and in such cases, we shall be entitled to seek relief, including injunctive relief against you.
14.6. The aforementioned provisions will remain in effect after termination for whatever reason.
15. Access and use of hypnotherapy and rapid transformational therapy services
15.1. You will have access to hypnotherapy services or hypnotherapy-related information or materials as part of your use of our website, groups, or our services.
15.2. Renata Wöhr a.k.a. Renn Wöhr is trained in hypnotherapy and is certified and insured to provide such treatment. While we support hypnotherapy as a treatment option, outcomes are not always predictable and cannot be guaranteed. Any hypnotherapy-related services we offer are not a replacement for psychological treatment or counseling, therefore if you need such assistance, you should seek for a qualified or licensed practitioner.
15.3. Your personal health and wellbeing are solely your responsibility at all times when you have access to our website, groups, or Services. Any use of hypnotherapy or other products or services is a complimentary or alternative type of treatment, not a substitution for any medical care you are receiving or may need to get in the future. You consent to seeking the advise of your licensed medical professional if you have any worries about your health, food, medications, or any medical conditions.
15.4. We do not offer medical consultations or advise regarding medical, psychological, psychiatric, or health conditions because we are not qualified medical practitioners. You should seek the opinion of a certified healthcare professional if you need information or assistance about any medical or health-related issue.
16. Acceptable Use of our Website
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16.1. You are only permitted to use and access our website and social media platforms in ways that are legal, compliant with these terms, and in particular:
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16.1.1. You need to make sure that you abide by all applicable local, national, and international laws, regulations, and guidelines;
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16.1.2. You must not use our website or other social media platforms in an illegal or dishonest manner;
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16.1.3. You must not transmit any information via our website or any of our social media platforms that is infected with a virus or other harmful program that could harm computer hardware or software.;
16.1.4. You are not permitted to use our website or any of our social media platforms in any way that would offend, distress, or harm someone in any way;
16.1.5. you must not attempt to obtain unauthorized access to our website, any social media accounts, computer systems, or software that are connected to our website;
16.1.6. Without getting prior written permission or license from us, you may not use our Website or any of its content for any commercial gain.;
16.1.7. You are not allowed to use our website for any illegal activities, anything that might hurt or offend someone else, or harm our brand or reputation.
16.2. You are permitted:
16.2.1. to view the Website in a web browser;
16.2.2. to download or print any free materials that are clearly marked as being permitted for download;
16.2.3. to download the Website or parts of it for caching;
16.2.4. to post on our website or on social media platforms where it is legal to do so. Posting in these circumstances includes, but is not limited to, publishing your own content, leaving comments on other postings or emails, and leaving comments on social media live streams or videos. We won’t be held accountable for going through or verifying the truth of any Content that you publish.
16.3. We retain the right to immediately cancel your use and access to our Website, as well as any services you may have purchased from us, without refund, in the event that this paragraph is violated. Additionally, any copies of the Content you may have will need to be destroyed. Additionally, we reserve the right to prosecute you to the fullest extent of the law for your violation.
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16.4. When we provide a free resource through our website or social media channels, whether as a gift or in exchange for
your personal information, you agree to use it solely for your own use and agree that it may not be copied, altered, distributed, or otherwise shared by viewing or downloading the free resource.
16.5. When posting in accordance with the aforementioned guidelines, you agree to refrain from posting any information or anything that would endanger another user of our website or social media platform or harm our brand or reputation. If it is detected that you have submitted any content or information in violation of this paragraph, we reserve the right to delete it straight away, to block your access to our website and/or social media platforms, and to take any other legal action that may be required.
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16.6. When you choose to upload any of the content or information outlined above, you are also giving us an unrestricted, full, and unlimited license to use, copy, publish, distribute, and sell the content you post in whole or in part throughout the world. You give up your right to intellectual property ownership over the content you upload by posting. Any content you publish and that we decide to use may not be attributed to you in any way, and we are not required to do so.
16.7. If we find that you are violating this Clause or any other terms in these Terms, we retain the right to suspend or cancel your access to our Website or our social media platforms. Additionally, we reserve the right to reveal your identity to any pertinent third party and to file a lawsuit against you to recover any costs we pay as a result of your violation.
16.8. You may link to our Website provided the following conditions are met:
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16.8.1. you have obtained our written permission;
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16.8.2. the link is undertaken in a fair manner;
16.8.3. the link is owned by you;
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16.8.4. the link is legitimate and does not harm or try to use our reputation in any way;
16.8.5. the link does not indicate or imply our affiliation, partnership, endorsement, or approval when none exists; and
16.8.6. you may not use any images, logos, trademarks, branding elements, or other content from our website without our prior written consent.
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16.9. We retain the right to revoke our consent to links to our website at any moment and for any reason. You promise to immediately remove any links to our website upon our request if we decide to exercise our discretion and revoke this consent.
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17. Reviews and Testimonials
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17.1. Your permission to display, copy, publish, distribute, use on our website or any of our pages, our social media sites, in our advertising and marketing campaigns, or in email communications is granted to us if you share any testimonials, reviews, comments, information, graphics, or images (collectively, “Client Content”) with us. This permission is given to us free of charge. By emailing us, you can change your consent at any moment.
17.2. By sharing Client Content, you certify that you are authorized to do so and that it does not violate the intellectual property rights or other rights of any third party.
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17.3. These terms will remain in effect after termination.
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18. Liability
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18.1. Any business relationship other than the one described in these Terms is not created or implied by your use of our Website, any purchases you make of our Services, or your compliance with these Terms.
18.2. We shall not be responsible to you for any damages that are brought on by us, our representatives, or employees for:
18.2.1. any indirect, special, or consequential losses or expenses;
18.2.2. any anticipated losses of such kind in terms of profits, business, data, reputation, or goodwill;
18.2.3. such instances in which we fail to provide the Services because of a circumstance outside of our reasonable control;
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18.2.4. any losses arising from your choice of Service requested or your use of the Services once delivered; or
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18.2.5. any losses or damages brought on by your use of our website, as well as your use of or reliance on any content or other material located there.
18.3 We do not guarantee or ensure that your use of the Services will be:
18.3.1 compatible with your specific hardware or software;
18.3.2 uninterrupted or error-free;
18.3.3 free of defects; or
18.3.4 appropriate for your unique needs or circumstances.
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18.4. If we make a mistake or violate a contract, we will only be liable for the amount of the applicable purchase fee you paid at the time the loss occurred. You acknowledge and agree that this condition is fair and reasonable in light of the circumstances surrounding this agreement and the provision of the Services.
18.5. Nothing in these Terms shall reduce or restrict our liability for death or personal damage resulting from our negligence, for any fraudulent misrepresentation, or for any limitation of your legal rights as a consumer (where applicable).
18.6. The methods and procedures utilized to supply the Services, including our Website, are provided “as-is” and “as available.” We won’t be responsible for any accessibility issues brought on by updates, modifications, or expected or unforeseen maintenance.
18.7. To ensure that our website is free of viruses and other dangerous malware, we will take reasonable precautions. As a result of your use or access to our Website, we take no responsibility for any loss or damage brought on by a virus or other malicious software, or by any other occurrence that damages your hardware, software, or any of your data.
18.8. Links to other websites may be found on our website. These websites are not under our control and we are not liable for them. We do not accept responsibility or obligation in relation to these third-party websites since we are unaware of their privacy policies and practices, the information contained on their websites, or whether cookies or other tracking technologies are utilized. Before using any websites or providing any personal information, you should make sure you are aware of their privacy policies and terms of use if you have any concerns about the privacy of your information.
18.9. If you fail to utilize a free update after we’ve told you about an issue with the Services and offered it to you, or if damage results from your disregard for any instructions or advice we give, we won’t be held responsible.
18.10. You agree to protect us against any legal action brought against us as a result of your disregard for or violation of:
18.10.1. any of these Terms;
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18.10.2. your use or participation in any way with the Services.
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18.11. You agree to refrain from taking any actions during the time you have access to the Services and at any time afterwards, that are intended to harm us, our agents, employees, contractors, or clients, or that could reasonably be expected to do so, or that could reasonably be expected to cause us, our agents, employees, contractors, or clients receive unwanted or unfavorable publicity.
18.12. We both agree to submit the subject for mediation by an unbiased mediator in the event that a dispute over the provision of the Services develops and cannot be settled by mutual agreement. If after mediation a resolution still cannot be reached, either of us shall be free to pursue legal action.
19. No Guarantee
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19.1. You will have access to Content created specifically for you when you purchase the Services, but it is your responsibility to act on the knowledge you acquire and/or the skills or tools shared. We regret that we are unable to guarantee that any specific achievement or outcomes will be attained because they depend on circumstances that are beyond our control.
19.2. We have done everything possible to appropriately portray the Services. It is not guaranteed that anyone will experience the same or similar outcomes as those mentioned in any testimonials or examples of results achieved. We provide no guarantee, assurance, or warranty regarding the Services offered due to the inherent risk of capital loss included in any business.
19.3. Only broad informational purposes are served by the information on our website. Nothing on our website should be considered or interpreted as advice, and should not be interpreted as such. You are accountable for ensuring and verifying that any content, products, or services made accessible to you on or through our website meet your unique needs and are suitable for you.
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19.4. We do not represent, warrant, or guarantee that the website or any content of it is:
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19.4.1. accurate, up to date or free from any errors or inaccuracies;
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19.4.2. accessible and/or compatible with your hardware and software;
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19.4.3. not capable of infringing any third-party rights; or
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19.4.4. suitable to meet your desired outcomes or needs.
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19.5. When we include customer or client testimonials or comments on our website, it should not be interpreted as a promise that all of our current or future customers or clients will have the same advantages or outcomes. Testimonials are only presented on the Website as an illustration of the experiences that other people have had in connection with our goods or services.
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20. Contact between us
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20.1. Hypnotic Renn, Renata Wöhr (“We”, “Us”, “Our”), is registered in the the Federal Republic of Germany under Tax No. 488443/28505. Our registered office is Schützinger Str. 73, 75428 Illingen, Germany.
20.2. All communication between us will be conducted via telephone or email as agreed.
20.3. Please, make sure to notify us if your contact information changes so that we may contact with you via phone or email as necessary. We will use the email address you provide.
20.4. If you need to provide us with any notice, or you wish to contact us please email us at info@hypnoticrenn.com
21. Updates or changes to our Services or Terms and Conditions
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21.1. These Terms are subject to change at any moment, and any such changes will be noted on our website. You will be responsible for checking for any updates. We advise you to examine these Terms frequently to stay informed of any changes because your first use of our Website following the date of such changes or amendments will confirm your acceptance of those changes.
21.2. Without providing you with any prior notice, we reserve the right to change our Services in full or in part as we reasonably deem necessary. If we make modifications, we’ll make sure the Service still complies with the original description or provide a workable substitute, unless the change improves the original description. Any reasonable alterations or cancellations to the Services shall not subject Us to Liability.
22. General
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22.1. No waiver, reduction, or limitation of any right shall result from any failure to insist on compliance with any provision of these Terms.
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22.2. The provisions of these Terms that are found to be invalid or unenforceable for any reason shall be detached, and the other provisions shall be deemed valid and enforceable.
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22.3. While we’ll do everything in our power to supply the Services in accordance with these Terms, we won’t be held responsible for any delays or failures brought on by events or accidents that are beyond our reasonable control (“Events”),including, but not limited to, any of the following: a terrorist attack, nuclear, chemical, or biological contamination or sabotage; an act of God (which shall include, but not be limited to, fire, flood, earthquake, windstorm, or other natural disaster); extremely poor weather conditions; illness, epidemic, or pandemic; a strike, industrial action, lockout, or lockdown; a war or threat of war; civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services. In case of the Event, the time for delivery of the Services will be extended until a fair amount of time following the Event, and we will in no way be held responsible for any loss or damage you may incur as a result.
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22.4. If an Event occurs, we’ll email you to let you know what it is, how big it is, and what efforts we’re taking to lessen its effects.
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22.5. This Agreement shall be governed by the exclusive jurisdiction of the Federal Republic of Germany.
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22.6. You acknowledge that we have not made any other statements intended to persuade you to buy any of our services, and that no change or variation to these Terms shall be effective unless it has been agreed in writing.